Dr. Elliott B. Jaffa


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How to Criticize & Discipline
Through Positive Management

[Full Course List]

Course Description | Benefits | Intended Audience | Course Outline

As a manager, supervisor, or team leader, having to criticize or discipline an employee's performance is a task you dread. Your failure to do so properly will often "snowball" and have a negative impact on your whole staff's attitude, morale, motivation, and productivity. Your failure to establish clear behavior and performance standards will, in turn, affect your own personal success as a manager thus making you look bad to your own boss and your staff.

Are you afraid of being viewed as too harsh, too lenient, or unfair? Many managers are unaware of the extent they undersupervise or oversupervise - both of which can cause performance, behavior, and attitude problems of your staff.

There is hope! Criticism and discipline through positive management are learning experiences for both you and the person requiring the feedback. Your failure to criticize or discipline often results in the appearance of unfairness to all concerned. Your productive employees see your control being undermined and feel taken advantage of while the problem employee continues to take advantage of you.

All managers have to deal with problem employees and problem behaviors. This course teaches you how to do it right! The outcome: you will be the one in total control and be viewed as a positive and fair manager.

You will learn how to:
  • criticize, and discipline performance, behavior, and attitude problems in a positive, timely, and considerate manner
  • identify the causes of poor performance and discipline problems
  • get employees to accept criticism and discipline even if they don't exactly welcome it
  • communicate how you feel about your employees' performance - both positive and negative - by being firm, friendly, and fair
  • minimize the negatives - pain, anger, embarrassment, defensiveness, and accusations - and convert them into positives
  • deal with the resistant, difficult, or underperforming employee and solicit a commitment for improved performance
  • determine when to use the gentle reprimand, written notification, suspension, and termination
  • investigate, log, and document properly
  • conduct a disciplinary and corrective coaching session to develop a positive action plan to set performance and behavior standards
  • show your productive employees that you are alert and in control before the undesired behavior takes root and becomes part of your staff's culture

This course can only benefit every manager, supervisor, or team leader. All managers and supervisors become somewhat anxious or uncomfortable when they have to criticize or discipline an employee's performance or behavior. If you've been a manager for years, this course will help you to fine-tune your skills to become a more effective manager of your employees. If you're a new supervisor, then this course is a must! Prepare yourself to learn the necessary management and people skills before you're faced with the always-uncomfortable task of having to criticize or discipline an employee.

    Identifying Your Problems: Performance, Behavior, and Attitude
  • Identify over two dozen mistakes managers make
  • Describe the positive and negative affects of criticism and the four critical rules about criticism
  • Identify four types of discipline situations and how to avoid discipline problems
  • Explain how to give criticism along with a laundry list of Dos & Don'ts
    A More Positive Approach to Discipline through Relationship Strategies
  • Describe how to effectively deal with performance problems and misconduct
  • Describe the traditional approach to discipline and a more positive system
  • Explain a model to produce positive changes in employee behavior
  • Identify your own behavioral/managerial style, the behavioral/work styles of your employees, and explain how to criticize and discipline each of the four behavioral styles
    Coaching for Success
  • Describe the coaching process
  • Describe how to obtain a positive commitment from the problem employee
  • Explain how to cope with the common problems you're bound to face
    How to Warn, Write Up, or Fire an Employee with Minimal Repercussion
  • Explain the verbal warning or oral reminder
  • Describe how to construct a written warning
  • Describe the decision making leave option
  • Explain how to fire or discharge an employee
    Positive Management: Developing a Positive Action Plan
  • Describe an action plan checklist to build positive behaviors and employee confidence
  • Describe techniques to handle the major discipline problems: tardiness, personal problems, attitude problems, and insubordination
  • Describe Employee Defensiveness Training: training your employees how to take criticism with a positive outcome

Course Description | Benefits | Intended Audience | Course Outline

Dr. Elliott B. Jaffa
(703) 931-0040